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Frequently Asked Questions

Find Answers To All Your Questions

Can I modify or cancel my order after placing it?

We process orders quickly, but if you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been shipped, we cannot make changes.

Do you offer gift wrapping or special packaging?

At the moment, we do not offer gift wrapping, but our products are carefully packed to ensure they arrive in perfect condition.

Do you ship worldwide?

We mostly ship within the UK. For worldwide shipping, please contact us, and we’ll provide you with a shipping quote based on your location.

 

Do you have a physical store?

No, we are an online-only store, which allows us to offer a wide range of products at great prices

How long does shipping take?

For UK orders, delivery usually takes 3-5 days

What is your return policy?

Please see our policy here at Return & Refund

Do you offer custom or personalized items?

Currently, we do not offer customizations, but we always add new, unique designs to our collection!

Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery.

My order arrived damaged. What should I do?

We’re sorry for the inconvenience! Please contact us with photos of the damaged item within 48 hours of delivery, and we’ll assist you with a replacement or refund.

Do you offer discounts or promotions?

Yes! Subscribe to our newsletter or follow us on social media to stay updated on the latest offers and exclusive discounts.

How can I contact customer support?

You can reach us via contact or through our social media channels. We’re happy to help!

Do you offer bulk or wholesale orders?

Yes! We offer bulk and wholesale pricing for businesses, event planners, and resellers. If you're interested in placing a large order, please contact us for special pricing and availability.

Free home delivery

Provide free home delivery for all product over £29

Quality Products

We ensure the product quality that is our main goal

30 Days Return

Return product within 30 days for any product you buy

Online Support

We ensure the product quality that you can trust easily